| Category | Common Issue | Solution | Video |
|---|---|---|---|
| Pre Rinse Faucet | Hose clogging | 1. Turn off water supply and remove the hose. 2. Flush the hose with high-pressure water or use a hose cleaning brush to clean. 3. Install a pre-filter to prevent debris buildup. |
TG1 |
| Abnormal water pressure | 1. Check for debris in the pressure regulator; clean or replace if
necessary. 2. Adjust the pressure regulator to optimal pressure, avoiding extreme settings. 3. Replace the pressure regulator if damaged. |
TG2 | |
| Low water flow | Check for debris in the inlet, outlet, or aerator; clean if clogged. | TG3 | |
| Spray head clogging | 1. Remove the spray plate. 2. Soak the plate in a solution of baking soda, white vinegar, and water; boil, then cool for 10 minutes to descale. / Use a needle tool to unclog. |
TG4 | |
| Leakage at connection points | Inspect threaded joints for looseness or rubber gaskets for damage; tighten or replace gaskets if needed. | TG5 | |
| Loose body | Check if the locking nut or screws are loose and tighten them if necessary. | TG6 | |
| Stuck switch | 1. Shut off angle valve and remove switch cover. 2. Inspect for debris, clean and apply lubricant. |
TG7 | |
| Sensor Faucet | Sensor failure (no response or indicator light off) | 1. Replace the battery (for battery-powered models) or check AC
adapter connection. 2. Clean infrared window with a soft cloth to remove scale or debris. 3. Replace infrared sensor if issue persists. 4. Disassemble, clean, or replace the solenoid valve core, spring, and other components as needed. |
TG8 |
| Continuous water flow or incomplete shutoff | 1. Check the inlet strainer for debris and clean if necessary. 2. Disassemble valve body to clean core and diaphragm, or replace solenoid valve if needed. 3. Install or adjust a pressure regulator. |
TG9 | |
| Low water flow | 1. Verify if the supply water pressure is adequate. 2. Check if the inlet strainer or supply pipes are deformed or clogged. |
TG10 | |
| Metering Faucet | No water flow or abnormal delay time after pressing | 1. Disassemble the button assembly to remove scale or debris. 2. Replace worn springs or seals. 3. Clean inlet filter and aerator. |
TG11 |
| Standard Faucet | Failure to auto-shutoff | Disassemble valve body; replace worn springs or seals. | TG12 |
| No water flow | Check if all water supply valves are fully open. | TG13 | |
|
General Maintenance: 1. Regular Cleaning:Monthly cleaning of sensor windows, mechanical press parts and
filters to prevent scale and debris buildup. |
|||
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