Introduction

Faced with the demanding conditions of commercial kitchens—frequent usage, corrosive cleaning agents, and constant high water pressure—the conventional faucet industry long accepted "high failure rates and frequent replacements" as an unavoidable cost. Since 2013, however, Bestware has set out to break this convention. We made a public declaration: to reject all "taken-for-granted compromises" and take the most challenging path—adopting food-grade stainless steel, rigorously selected for aerospace and medical applications, as the ultimate material standard for commercial faucets. Through this, we became the world's first manufacturer to mass-produce all-stainless steel commercial pre rinse faucets, driving a substantial transformation in the industry.

Today, Bestware's mission is to transform its commitment to absolute reliability, exceptional durability, and sustainability into a dependable solution that safeguards your business operations. We invite you to see how this promise is realized in practice and to witness how it sets a new benchmark for reliability, even under the most demanding conditions.

 

Identify the Problem and Make a Choice

True innovation begins with recognizing the status quo that everyone takes for granted—but is fundamentally flawed.

At the inception of Bestware, we uncovered a striking industry paradox: in commercial kitchens, nearly all equipment—from pots and pans to work surfaces—was made of lead-free, durable, and easy-to-clean stainless steel. Yet the faucets, directly involved in food and dishwashing, were still predominantly made of conventional brass.

This compromise carries three significant hidden costs:

• Health  Cost: Brass alloys may leach lead, and once the plating wears off, they can produce highly toxic verdigris.

• Economic Cost: Brass is relatively soft, causing valve cores to wear and leak easily, resulting in frequent repairs and high operational expenses.

• Environmental Cost: The electroplating process required for brass production is a major source of heavy metal pollution.

Bestware's founder, Andy, asserted that this was unacceptable and demanded change. Confronted with the immense machining challenges posed by stainless steel's hardness, we chose to tackle this technical barrier head-on. In 2015, Bestware successfully achieved the world's first mass production of all-stainless steel commercial pre rinse faucet. This breakthrough not only proved the complete feasibility of applying stainless steel in commercial faucets but also ushered in a new era in the industry: stainless steel thereby became the new standard for professional commercial faucets.

Reliability Built on Four Pillars

Bestware's leadership stems from a tightly integrated, rock-solid system of technology and values. These four pillars collectively uphold our unwavering commitment to delivering ultimate reliability in our products.

1. Carefully Selected, Inherently Safe Materials

Our choices are guided by a steadfast value principle: in the commercial sector, safety, durability, and environmental responsibility must take precedence over initial cost. This goes far beyond a mere material substitution—it represents a fundamental leap in value.

2. Tackling Actual User Pain Points
 

We focus on addressing fundamental problems that have persisted for years yet are considered "unsolvable" by the industry. Bestware's innovations are designed to deliver tangible, perceptible improvements.

• Eliminating Wrist Strain: Redefining "Effort" with Hydraulic Design

Conventional spray valves require considerable force to operate, often leading to wrist fatigue. By optimizing the internal structure of our products, we reduce operating effort by up to 75%, making long hours of cleaning significantly easier.

• Stable Flow and Precise Temperature Control: Say Goodbye to Sudden Hot or Cold Surges

Public faucets often suffer from inconsistent water temperature, resulting in poor user experience. Our intelligent thermostatic system achieves precise temperature control within ±1°C, with a rapid response time of 0.2 seconds, while ensuring scald protection—providing water instantly at a consistent temperature.

• Quality Controlled at the Source: Ensuring Long-term Reliability

To guarantee stable performance, we focus on the most critical components, independently developing stainless steel valve cores, hoses, and other key parts. This not only prevents product failures caused by incompatible external parts but also ensures overall performance far exceeds that of ordinary products, providing a consistently reliable user experience.
 

3. Upholding Uncompromising Manufacturing Standards

At Bestware, we believe that true quality is not something you inspect into a product—it is built into every step of the manufacturing process. To achieve this, we adhere to the most rigorous production and testing standards.

• Full-Process In-House Manufacturing, Precise Control at Every Stage

From casting and precision machining to final polishing, we execute all critical production steps entirely in-house. This ensures that every component, from the first part to the finished faucet, meets our high standards and lays a solid foundation for long-term reliability.

• 100% Full Inspection, No Defective Products Leave the Factory

We commit to a 100% pass rate before shipment. The product needs to undergo durability tests, corrosion resistance tests and high-pressure tests that far exceed the conventional standards. Supported by advanced inspection equipment and strict processes, this is our guarantee of reliability for your operations.

• Extreme Testing, Simulating Conditions Beyond Daily Use

In Bestware's testing laboratories, products are subjected to durability, corrosion, and high-pressure tests that far exceed standard requirements. We ensure that every faucet faces these extreme challenges in the lab so that it performs exceptionally and lasts over the long term in real-world usage.

4. Building Lasting and Reliable Partnerships

We provide not only high-quality products but also comprehensive solutions designed to enhance the stability of your operations.

• Proactive Prevention, Not Just Passive Response

To ensure long-term reliability, we independently develop our core components. Therefore, upon identifying issues with hose structures, we tackled the challenge head-on and developed the industry-leading stainless steel hoses with a 360° rotating head and a universal ball joint at both ends, and exceptionally low leakage rates. This achievement is more than a single product breakthrough—it exemplifies our proactive approach to anticipating risks and resolving issues at the source, aiming to eliminate potential problems before they arise rather than addressing them after the fact.

• Deep Customization: Your Dedicated Partner

For brands with specialized requirements, Bestware can serve as your exclusive product development and manufacturing partner. From initial concept to mass production, we collaborate throughout the entire process, ensuring your unique ideas are efficiently and reliably transformed into market-preferred products.

 

Milestones: Witness Our Journey from Breakthroughs to Leadership

Every step we take tackles a core challenge, forging a clear path of technological excellence.

2013 – 2015: Breakthrough from Zero to One

Overcame the challenges of stainless steel processing to achieve the world's first mass-produced all-stainless steel pre rinse faucet, establishing a new material standard.

2016 – 2019: From Product Development to a Complete Solution
Completed independent development and manufacturing of core components, gaining the capability to provide complete solutions.

2020 – 2022: Evolution of Intelligence and Hygiene

Introduced highly stable sensor solutions and precise thermostatic technology, leading the way in touchless, comfortable water experiences.

2023 and Beyond: Continuous Refinement and Exploration

Optimizing product details and exploring cutting-edge technologies, we continue to define the future through ongoing innovation.

The Choice of Visionaries

Bestware partners with clients across premium hospitality, chain foodservice, healthcare institutions, and premium retail spaces worldwide. Across industries, our customers regard absolute reliability in core infrastructure as the foundation of business success and an invisible safeguard of brand reputation.

Choosing Bestware means choosing a partner with a long-term perspective.

The value we deliver is designed to directly address what matters most to you:
 

• Transform Procurement into a Value-generating Asset

We help you convert your investments from recurring consumption into reliable assets that appreciate over time, delivering superior long-term returns.

• Ensure Worry-free Operations

With products of uncompromising reliability, you can reduce frequent maintenance costs and safeguard the smooth operation of your brand.

• Strengthen Your Brand's Future Competitiveness

We leverage a green supply chain that meets the world's highest standards to strengthen our customers' sustainability commitments and help them secure an early advantage in an increasingly responsibility-driven market.

Conclusion: Building Reliability, Creating the Future Together

Bestware deliver more than products — we deliver enduring trust. True excellence speaks for itself. It is reflected in precise performance even after long-term use, in maintaining a flawless appearance even under harsh conditions, and in a consistently reliable experience at every moment.

Today, Bestware continues to set new benchmarks in the global stainless steel commercial faucet industry through expertise and dedication. This is far from the end. It marks a new starting point for exploring the future of commercial water solutions together with you.

We see you not just as customers, but as partners on this journey. Together, we can define a new standard of commercial water solutions that is both more reliable and more sustainable.

Contact Bestware today. We look forward to moving forward side by side with you.